SilverHands Terms of Use
Effective Date: 23rd July 2026
These Terms of Use (“Terms”) constitute a legally binding agreement between you (“User,” “you”) and THYE HUA KWAN MORAL CHARITIES LIMITED (“SilverHands,” “we,” “us”), governing your access to and use of the SilverHands mobile application, website, and related services (collectively, the “Platform”).
By accessing or using the Platform, you confirm that you have read, understood, and agreed to these Terms.
1. PLATFORM ROLE AND SCOPE
1.1. SilverHands operates a technology platform that enables:
- Task Requestors to publish micro-tasks
- Paid Volunteers to discover, accept, and perform such Tasks; and
- The facilitation of payments, account balances, and withdrawals.
1.2. SilverHands is a platform that connects Users and does not provide any services listed on the Platform. SilverHands does not employ, supervise, control, or direct any Paid Volunteer and is not an agent, partner, employer, or contractor of any User.
1.3. Any agreement for the performance of a task is strictly between the Task Requestor and the Paid Volunteer.
2. ELIGIBILITY AND ACCOUNT REGISTRATION
2.1. You must:
- Be at least 18 years old
- Have legal capacity to enter into contracts, and
- Complete all required identity, business, or bank verification steps.
2.2. You agree that:
- All information you provide is accurate and up to date
- You will not register more than one account without permission; and
- You are responsible for all activity conducted through your account.
2.3. SilverHands may approve, reject, suspend, or terminate any account at its sole discretion.
3. USER CATEGORIES
3.1. Task Requestors
Task Requestors may post Tasks, fund payments, review completion proofs, and rate Paid Volunteers.
3.2. Paid Volunteers
Paid Volunteers are independent service providers, responsible for how and when they perform Tasks, subject to job requirements.
3.3. Administrators
Administrators manage platform operations and exercise discretionary enforcement authority.
4. JOB POSTING, ACCEPTANCE, AND PERFORMANCE
4.1. Tasks may be allocated via:
- First-come-first-serve
- Application / pooling / bidding; or
- Administrative assignment.
4.2. Once a Paid Volunteer accepts a job:
- The job may be locked or removed from other Users
- Cancellation or failure to perform may result in penalties.
4.3. Paid Volunteers are responsible for submitting accurate Proof of Completion.
4.4. Task Requestors must review proof submissions in good faith.
5. PAYMENTS, FEES, AND PLATFORM BALANCES
5.1. Platform Fees
SILVERHANDS may charge Task Requestors a service fee or commission, configurable and disclosed prior to job confirmation.
5.2. Holding of Funds
Funds paid by Task Requestors may be:
- Held in a designated holding or escrow-style account; and
- Released only after job verification.
5.3. Paid Volunteer Earnings
Upon job completion and approval:
- The agreed amount is credited to the Paid Volunteer’s Platform Balance.
5.4. Withdrawals
Withdrawals:
- Are subject to minimum thresholds, verification, and processing schedules
- May be delayed, reversed, or refused for compliance or risk reasons.
5.5. No Banking Relationship
Platform balances:
- Are not bank accounts
- Do not accrue interest; and
- Are not protected deposits.
6. CANCELLATIONS, REFUNDS, AND ADJUSTMENTS
6.1. Cancellation fees, refunds, or partial payments may apply based on:
- Timing
- Job status; and
- Platform policies.
6.2. SILVERHANDS may withhold funds pending dispute resolution.
7. RATINGS, PENALTIES, AND ACCOUNT ACTIONS
7.1. Users may rate each other following job completion.
7.2. SILVERHANDS may apply:
- Warnings
- Temporary restrictions
- Account suspension or termination.
7.3. Accumulated violations may result in permanent deactivation.
8. DISPUTE RESOLUTION
8.1. Users should attempt to resolve disputes directly.
8.2. SILVERHANDS may, but is not obliged to, facilitate dispute mediation.
8.3. SILVERHANDS’s administrative decisions are final for platform purposes.
9. USER OBLIGATIONS AND PROHIBITED CONDUCT
You must not:
- Provide false or misleading information
- Circumvent platform payment systems
- Abuse or harass other users
- Attempt to manipulate ratings or job allocation
- Reverse engineer or interfere with the Platform
10. DATA, PRIVACY, AND LOCATION SERVICES
10.1. SILVERHANDS collects and processes personal data in accordance with its Privacy Policy and applicable law.
10.2. Location data may be collected for:
- Job matching
- Proof of completion
- Fraud prevention
10.3. Users may withdraw consent, subject to platform limitations.
11. INTELLECTUAL PROPERTY
All Platform content, software, trademarks, and systems are owned by SILVERHANDS or its licensors.
You are granted a limited, revocable, non-transferable licence to use the Platform.
12. DISCLAIMER OF WARRANTIES
The Platform is provided “as is” and “as available.”
SILVERHANDS makes no warranties regarding:
- Job availability
- Earnings
- Job quality
- User conduct
13. LIMITATION OF LIABILITY
To the maximum extent permitted by law:
- SILVERHANDS is not liable for indirect, incidental, or consequential damages
- SILVERHANDS’s total liability is limited to the platform fees received for the relevant transaction.
14. INDEMNITY
You agree to indemnify SILVERHANDS against claims arising from:
- Your breach of these Terms
- Your use of the Platform
- Your interaction with other Users
15. TERMINATION
SILVERHANDS may suspend or terminate access:
- Immediately
- Without prior notice
- For legal, security, or policy reasons
Termination does not affect accrued rights or obligations.
16. CHANGES TO TERMS
SILVERHANDS may modify these Terms at any time.
Continued use of the Platform constitutes acceptance of the revised Terms.
17. GOVERNING LAW
These Terms are governed by the laws of Singapore, with exclusive jurisdiction vested in Singapore courts.